Return Policy Page

Thank you for shopping with Best US Pharmacy. We are committed to ensuring your satisfaction with every purchase you make on our website. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

a. Products: We accept returns of products within 15 days from the date of product received. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Return Process

a. To initiate a return, please contact our customer support team at [email protected] within 5 days of receiving your order. We will guide you through the return process, including providing you with a return authorization and shipping instructions.

b. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund, as applicable.

3. Refunds

a. Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

b. Please allow 5-8 business days for the refund to be processed and reflected in your account. The time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Return Shipping Costs

a. For product returns, the customer is responsible for covering the return shipping costs unless the return is due to a damaged or incorrect item.

5. Exclusions

a. Due to the nature of healthcare products, we are unable to accept returns of opened or used products for health and safety reasons, including medications.

6. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at [email protected] We're here to assist you and ensure your satisfaction with our products and services.

7. Changes to the Return Policy

We reserve the right to update or modify this return policy at any time without prior notice. Any changes to the policy will be posted on this website.